Refund policy

Return Eligibility

Customers may request a return within 30 days of delivery. To qualify, items must meet the following conditions:

  • Items must be unused, unworn, and in original condition.
  • Items must be returned in their original packaging.
  • Proof of purchase (order number or receipt) is required.

Important Notes

  • Returns that do not meet the eligibility criteria may be declined.
  • Certain items may be non-returnable for hygiene and safety reasons once opened or used.

Return Process

To initiate a return:
  1. Contact our support team with your order number and reason for return.
  2. Receive return authorization and instructions.
  3. Ship the item to the provided return address:
    234 Old Bergen Rd, Jersey City NJ 07305, United States.
  4. All returns must be completed by mail.
  5. Return shipping is free of charge.
  6. Customers can download and print a return label at no cost.
  7. No restocking fees are charged on returned items.

Refunds

Once your return is received and inspected:
  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method.
  • Processing typically takes up to 10 business days (bank times may vary).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will resolve the issue promptly by offering:

  • A replacement at no additional cost, or
  • A full refund

Exchanges

We do not offer direct exchanges. If you would like a different product:
  • Return the original item (if eligible).
  • Place a new order separately.
Pitbull City is committed to providing a dependable and transparent shopping experience. If you have any questions regarding returns or refunds, our support team is always here to help.
  • Phone: +1 2012336197
  • Email: support@pitbull-city.com
  • Address: 234 Old Bergen Rd, Jersey City NJ 07305, United States
  • Customer Service: 10 AM to 5 PM (Monday to Saturday)