FAQ
Orders & Payments
When will my order be processed?
Orders are processed within 1–2 business days. If you place your order before 2:00 PM (EST), it will usually be processed the same day. Orders placed after that time move to the next business day.
What payment methods do you accept?
We accept all major card networks, including Visa, Mastercard, American Express, Discover, Maestro, JCB, and Diners Club. Payments are processed securely at checkout.
Can I cancel or change my order?
Orders can only be canceled or modified within a short window after being placed. Once processing begins, changes are no longer guaranteed. If you need help, contact us as soon as possible.
Shipping & Delivery
How much is shipping?
We charge a flat shipping rate of $4.99 per order. There are no hidden fees.
How long does delivery take?
Most orders are delivered within 3–5 business days, including processing time. Transit time typically ranges between 2–3 business days after shipment.
Which carriers do you use?
We ship using trusted carriers such as FedEx, USPS, UPS, and DHL.
Do you ship internationally?
At this time, we only ship within the United States.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unused and in its original condition.
Do I have to pay for return shipping?
No. We provide free return shipping on approved returns, and a prepaid label will be provided.
How long do refunds take?
Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
Products & Care
Are your products durable?
Yes. We focus on products that are made for everyday use—durable, functional, and comfortable for pets.
How should I clean pet beds or collars?
Most items can be cleaned using mild soap and cold water. Air drying is recommended to maintain quality and shape.
Are your products suitable for all dog breeds?
Yes. Our products are designed to accommodate a wide range of breeds and sizes. Please check product details for sizing guidance.
Support
How can I contact PitBull City?
You can reach our support team anytime via email at support@pitbull-city.com. We aim to respond as quickly as possible.
What if there’s an issue with my order?
If something isn’t right—whether it’s a delay, damage, or incorrect item—contact us and we’ll work to resolve it quickly.
Final Note
We’ve built PitBull City to be straightforward and reliable. If you ever have a question that isn’t covered here, just reach out—we’re here to help.
Contact Information
Phone number: +1 2012336197
Email: support@pitbull-city.com
Address: PitBull City, 234 Old Bergen Rd, Jersey City NJ 07305, United States
Customer Service: 10 AM to 5 PM (Monday to Saturday)